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Keeping no shows and cancels at 10% or less comes down to having having a scheduler who takes 100% responsibility for ensuring your schedule is full which includes not being too dependent on automatic reminders. Your confirmation system should be tailored to each type of patient and have a personal touch. Anyone who contacts patients must know what they are doing and be an excellent communicator. Role playing with a script as a basic outline of specific types of calls is highly recommended. Here is my basic re-care confirmation protocol as well as what to do for NPs, operative and cancels/no...
UNIFORMS AND DRESS CODE The practice will purchase your uniforms for you. You will be responsible for maintaining your uniform. When you leave employment of the practice, all uniforms must be returned. If uniforms are not returned, you will be responsible for the current cost to replace them. Since our floors are light in color, we require that you wear sneakers or appropriate shoes with white soles to keep black scuff marks to a minimum. You are responsible for the purchase and upkeep of your sneakers/shoes. Please keep them white. Excessive jewelry, nail length, heavy makeup and perfume are neither appropriate,...
Dental Analogies: A Collection of Descriptive Dental Analogies Based on Ideas from Practicing Dentists by Dr. Rick Waters and Dr. Bill Powell Everything is Marketing: The Ultimate Strategy for Dental Practice Growth by Fred Joyal It's Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need by Bruce Tulgan Guerilla Marketing: Easy and Inexpensive Strategies for Making Big Profits from Your Small Business by Jay Levinson The Effective Executive: The Definitive Guide to Getting the Right Things Done by Peter Drucker The Advantage: Why Organizational Health Trumps Everything Else In Business by Patrick Lencioni The One Minute Manager by...

