Other than P & L numbers, key stats to monitor are: Number of days workedProduction per dayProductionCollectionNPsCollection percentageOpen hours in hygieneHygiene hours workedNumber of patients left without hygiene appointmentPercent of open hygiene hoursStaff pay as percentage of gross income Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated?...
There are many variables in terms of pediatric dental practice scheduling for both new patients and recare. From what the assistants can do, to how long to meet, greet, and seat, to the age of the patients and the income level of the area. Consider offering a small discount for those who schedule during those hard-to-fill time slots. Pediatric dental practices see so many more patients per day compared to general dentist, so the flow of patients through a pedo practice nice to be very smooth. Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during...
During normal business hours it is vital all calls be answered within three rings and that any hold times be minimal. If this not happening, typically the reason is not enough staff or the current staff need to be trained better and/or have better discipline. If you have too many calls coming in for your front desk to handle, you need another person up front or consider hiring reputable dental specific phone overflow service. After hours or weekend calls? Google phone number/voicemail is free. Your office number can be forward to it. The voicemail has ab employee or your voice which...
A dental practice is too small of a business to afford any weak links. If you want to produce at a high level of production and efficiency, you cannot afford any weak links. Poor organization is also at the heart of patient complaints. Organization of a practice is, in essence, composed of ensuring you and your staff know how to efficiently and effectively process: a. New Patients b. Returning Patients c. Emergency Patients Another action we take early on with new clients is to evaluate where the weak links are in handling new, returning and emergency patients and then systematically strengthen...
