Dental Receptionist The responsibility of the Receptionist is to professionally greet all patients whether on the phone or in person, ensure all forms are properly filled out and direct patients to the treatment area as quickly as possible.  In addition to the above the Receptionist needs to be able to effectively receive and route all communications to the staff and dentists. Dental Office Scheduling Coordinator The responsibility of the Scheduling Coordinator is to maintain a productive and efficiently scheduled appointment book.  A productive schedule would include achieving the production goals for both operative and hygiene schedules on a weekly basis so that...

Some people interview well but are disasters as employees. Here are five secrets to interviewing a prospective dental office employees: 1. Engage in social conversation to make the job applicant feel at ease and to observe their ability to engage in social conversation. Are they too "serious" or nervous to do so? If so, they’ll likely be the same with patients.  2. Ask them about their job history. What did they like most about their last job? What did they like the least? Why? Get them to give you specifics about both to see if they will complain or criticize their...

Interview questions: 1.  What expanded duties did you do at Dr. ______'s office? 2.  What brands/kinds of cements/bonding materials are you familiar with? 3.  Per OSHA regulations how do you sterilize instruments? 4.  Explain how you handle a patient who shows signs of being afraid. 5.  What do you enjoy the most about being a DA? 6.  Are you wanting to stay a DA or eventually become an RDA? 7.  Why did you leave your old job?  8.  What are your strengths? Weaknesses?  9.  What makes you the top person for this job? 10. What made you decide to be a...

1. Hire for attitude. Train for the rest. Attitude = proud of and likes to work.  2. For the front desk, make sure to test for basic math skills. It's amazing how many prospective employees can't do arithmetic on their own.  2. Do background checks if someone will be handling money.  3. Group interviews help show how candidates interact in a group situation.  4. Some practice owners like to have their staff take the best candidate out to lunch and then have the staff give a thumbs up or down. There is a lot to be said for this method as the staff will take...