What should your voice mail message contain?
You or your dental receptionist should introduce yourself and then clearly state:
I just returned from a new client’s dental practice where an epic conflict between the back and front had laid siege to the dental office. The doctor thought this Clash of the Titans would quickly blow over. Instead it blew up.
Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality.
AVOIDING INEFFECTIVE MEETINGS
A very poor way to run an office is for you and your staff to have meetings infrequently and only when there has been a problem. Staff meetings should be something that are useful and routine, not something that are called as emergencies because you’re upset or there have been problems or somebody has made a mistake.
