Dental Goals • What are your goals for your dental health? • How important is your smile to your home or work life? • What do you think your dental health will be like in five years? What do you want it to be like? Dental Experience • What has dentistry been like for you? • Tell me about your past experiences with dentistry? • Has anything kept you from receiving dental treatment in the past? What was it? • What was your last dental visit like? Dental Condition • What concerns (if any) do you have about your dental health?...

1. Acceptable total A/R: One month of collections or less (12%) 2. A/R & pending claims. 20% over 30 days acceptable and dwindling.  >50% of AR in 0-30 days <30% of AR in 30-60 days <18% of AR in 60-90 days <2% of AR in 90+ days 3. You want to see past due balances of 30, 60, and 90 days so that you can generate the correct letter or call as needed. You should also run an Insurance Aging Report at least weekly because you don't want those going past 30 days. Start collecting after 20 days. I recommend working the...

Tip 1: Verify you have an accurate active patient count. Often the count is greatly inflated. This is less of an issue then in the past due to practice management software. If patient info has been correctly entered for all patients then the active patient count should be good. There are different opinions as to what constitutes an active patient but counting any recall patients going back eighteen months works. Doing so takes into account patients who have slipped off the radar but can be gotten back in.  Tip 2: Has extensive dentistry already been done on most patients? If so, then...

You want to keep relations with staff friendly but professional, kind of like the idea that “high fences make good neighbors." Consider using Facebook's privacy settings as your "fences" to control what posts your staff see or not. It's very easy to do.