Staff non compliance and double work are production killers. Only surround yourself with "A"and "B" type staff and ensure there is accountability. Examples of double work:  Lab case not in the office. Patient arrives for appointment. Incomplete information in patient charts. Incomplete insurance submission. Insurance not verified. Patient leaves the office without an appointment. Phone numbers for patient are not correct.  Appointment not confirmed.  Delivering more dentistry in the back then was scheduled; front desk not notified. Treatment plan sequence not written up. Financial arrangements not made. Incomplete treatment not followed up on. Message taken but not given to the correct...

There’s no such thing as a "working interview" per se. If someone works for you then you have to pay them as an employee. If you do not want to pay the person as an employee skills testing is the alternative. Forbes Magazine here: Pre-Employment Testing: A Helpful Way For Companies To Screen Applicants   Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a seminarist in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge...

Your confirmation system should be tailored to each type of patient and have a personal touch.  Auto-Pilot: Do not put confirmation on auto-pilot. Services such as Lighthouse are useful when used smartly but, when you put confirmation on auto-pilot, front desk can sometimes abandon responsibility for the schedule because, “Lighthouse is handling it”. Customize: Find out from patients if they prefer to be contacted by text, phone call or email. Ideally what time of the day they prefer to be called is noted in the patient’s chart. These days, except for older patients, most prefer texts. Education: For all the wonderful...

It is OK to remind patients to leave reviews and to create and share a review link according to Google’s current on-line policy. Many practices now use an outside vendor to generate reviews from their patents such as: www.bestlocalreviews.com www.fivestarreviewsystem.com www.socialreviewwizard.com www.podium.com When having to deal with a negstive review this Forbes Magazine article is worth a read How Doctors Should Respond To Negative Online Reviews   Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a seminarist in the...