Show patients a worn restoration or a crown with exposed margins or pockets with active disease.  Summary of  feedback from several dentists who have found the routine use of I/O cameras increases acceptance and keeps patients on re-care: 1. Have an I/O in every operatory, connected and ready to go otherwise the I/O won’t get used as frequently and time is wasted connecting. 2. Take big screen shots. There isn't anything more motivating than a pre-treatment photo of a calculus bridge on the lower anteriors and the post photo showing them clean. Show lingual on the lower incisors. Show the patient...

A rock star dental assistant’s mission is to assist the dentist in every way possible, enabling him or her to provide efficient, high quality dentistry to patients.

What is or is not appropriate for a practice can depend on demographics, or simply the image the practice owner wishes to convey. If needed tattoos can be covered and facial piercings removed while at work. Excessive jewelry, super-long nails, and heavy perfumes should also be avoided. Tattoos can be covered and facial piercings removed while at work.   Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a seminarist in the mid-1990s, Kevin went on to become Cambridge’s senior...

1. Patients' needs are our top priority. You must leave your personal issues and opinions outside of the office. Patients visit our office to improve their health and eliminate pain. An atmosphere of warmth, cheerfulness and caring must be conveyed. Indifference to patients' problems will not contribute to this atmosphere. Remember patients' names and use them often when talking with the patients. Refer to the patient as "Mr.," "Mrs.,” "Miss," or "Ms.," unless the patient invites you to use their first name. Do not give patients nicknames or refer to them as "Hon," "Darlin," or other pet names. 2. Your statements...